Service Management System
GEF is a Customer Service Management system, initially developed by Microio and currently owned by Inovar+, which allows institutions to provide a simple, intuitive and effective customer service. It is a solution that provides a more pleasant experience for the user, a more organized service for the operator and a set of metrics and control for the system manager.
In addition to reducing waiting queues, the GEF provides users with multimedia information, functioning as an excellent communication channel.
MANAGER
Configuration of operators, services and service stations
Possibility to define multiple managers
Issuance of reports, graphs and statistical data
Creating alerts and schedules
View the history of alerts issued and passwords
TICKET DISPENSER
Two versions available (buttons and touch)
Setting the maximum number of tickets
Allows you to place messages on a scrolling footer
Provides service forecasts
Automatic closing of service based on information from the day’s statistics
MULTIMEDIA CALL
Information on the Panel:
. Post number, ticket order number and service name
. Setting the order of the ticket list
. Presentation (list/multimedia)
. Choice of service content (station, service and ticket)
. Allows informative text, video, HTML, flash, TV, images and DVD
Possibility of voice calling
OPERATOR
Allows you to start and end the service
Transfer of clients/users to other services
Consultation of lists of waiting customers/users
Consultation of statistics inherent to the service
Signaling a new customer in the queue when it is empty
Priority service management
