Service Management System

GEF is a Customer Service Management system, initially developed by Microio and currently owned by Inovar+, which allows institutions to provide a simple, intuitive and effective customer service. It is a solution that provides a more pleasant experience for the user, a more organized service for the operator and a set of metrics and control for the system manager.

In addition to reducing waiting queues, the GEF provides users with multimedia information, functioning as an excellent communication channel.

  • Real-time information on waiting times
  • User/operator management
  • Viewing the status of online tickets
  • Alerts on the WEB interface and by email
  • Integration with AS solutions (Microsoft Active Directory)
  • Simple installation with low maintenance costs
  • Optimization of resources and service processes
  • Reduction in waiting time and service areas
  • Improved service quality and greater customer satisfaction


Configuration of operators, services and service stations

Possibility to define multiple managers

Issuance of reports, graphs and statistical data

Creating alerts and schedules

View the history of alerts issued and passwords


Two versions available (buttons and touch)

Setting the maximum number of tickets

Allows you to place messages on a scrolling footer

Provides service forecasts

Automatic closing of service based on information from the day’s statistics


Information on the Panel:

. Post number, ticket order number and service name
. Setting the order of the ticket list
. Presentation (list/multimedia)
. Choice of service content (station, service and ticket)
. Allows informative text, video, HTML, flash, TV, images and DVD

Possibility of voice calling


Allows you to start and end the service

Transfer of clients/users to other services

Consultation of lists of waiting customers/users

Consultation of statistics inherent to the service

Signaling a new customer in the queue when it is empty

Priority service management